Clear information. Before you begin.

What cookies are

Cookies are small text files placed on your device when you visit a website. Similar technologies can store or read information in your browser. They can make a site work, remember choices, measure performance and support communications.

How we use them

Non-essential cookies should not be placed before you consent. The live cookie-control tool, when enabled, provides the current cookie list and expiry periods.

Our own visit statistics

Besides Google Analytics, we count visits with our own first-party analytics (see Website analytics in our privacy policy). It works without cookies. Before you make a choice it stores nothing on your device; it reads your cookie choice and any opt-out from local storage, and a few browser settings such as screen size and language, only to count how the website is used. UK law allows this for website statistics as long as you can object: open thepermethod.com/?analytics=off once to stop it on that device.

Your choices

You can accept, reject or change non-essential cookie categories through the cookie settings shown on the site. Withdrawing consent does not affect earlier lawful use. You can also delete or block cookies in your browser, but blocking necessary cookies may stop parts of the site or member portal working.

Analytics cookies (Google Analytics 4) are only set after you consent, and you can change your choice at any time using the “Cookie settings” link in the website footer. Our own visit statistics keep counting anonymously without cookies; to stop them on a device, open thepermethod.com/?analytics=off once.

Third-party services

Links to the member portal, payment services or other websites may set cookies under their own policies. We do not control cookies placed on a separate website. Review the notice shown by that provider.

Contact and updates

Questions about cookies can be sent to info@theozoneclinic.co.uk. We will update this page when our technologies or suppliers change.

About these terms

These terms apply when you use this website. The PER Method is a branded programme operated by The Ozone Clinic Ltd, company number 13843920. Its registered office is Towngate House, 2–8 Parkstone Road, Poole, Dorset, BH15 2PW, and its CQC-registered service location is The White House, Main Road, Littleton, Winchester, Hampshire, SO22 6QS.

The Ozone Clinic Ltd is a CQC-registered provider (provider ID 1-21254957195; registered location ID 1-23023381064). By using the site you agree to these terms. If you purchase a membership, the Membership Terms and Cancellation and Refund Policy also apply.

Information, not medical advice

Website content is general health education. It is not personalised medical advice, diagnosis or treatment and should not be used to delay or replace care from your GP or medical team. See our Health and medical disclaimer.

Using the site

You may use the site for personal, lawful purposes. You must not misuse it, attempt unauthorised access, introduce malicious code, scrape it in a way that disrupts service, impersonate another person, submit unlawful material or infringe another person’s rights. We may restrict access where reasonably necessary for security or misuse.

Accounts and links

You are responsible for keeping portal credentials confidential and for activity under your account. Tell us promptly if you suspect misuse. Links to laboratories, clinics, payment providers and other websites are provided for convenience. Their content, availability and terms are controlled by them.

Intellectual property

The website design, text, graphics, branding, PER assessment and other materials are owned by or licensed to The PER Method. You may view and print reasonable extracts for personal use. You may not reproduce, commercialise or adapt substantial content without written permission.

Availability and liability

We aim to keep information accurate and the site available, but cannot promise uninterrupted access or that every item is complete or current. To the fullest extent permitted by law, we are not responsible for losses caused by reliance on general website content, events outside our reasonable control or third-party websites.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Law and contact

These terms are governed by the law of England and Wales. If you are a consumer elsewhere in the UK, you keep any mandatory protections and may be entitled to bring proceedings in your home courts. Questions can be sent to info@theozoneclinic.co.uk.

Who these terms are with

The PER Method is the branded health programme. Your PER membership contract is with The Ozone Clinic Ltd, company number 13843920, unless your order confirmation expressly states otherwise. The Ozone Clinic Ltd is the legal provider responsible for the programme and is registered with the Care Quality Commission (CQC), provider ID 1-21254957195 and registered location ID 1-23023381064.

These terms should be read with your order confirmation, the relevant membership page, our Privacy Policy, Health Disclaimer and Cancellation and Refund Policy. If they conflict, your order confirmation takes priority for the service and price you bought.

CQC registration and partner services

The Ozone Clinic Ltd is registered to carry on the regulated activities of Diagnostic and screening procedures and Treatment of disease, disorder or injury at its registered location. CQC registration applies to the regulated activities that The Ozone Clinic Ltd carries on; it does not mean that every educational, nutrition, lifestyle or administrative part of a PER membership is itself a regulated activity.

Blood collection and testing may be provided by The Ozone Clinic, Randox or another approved provider. The blood-testing providers used by PER are CQC registered for the regulated services they deliver. Laboratory analysis is undertaken by approved laboratories operating under the quality, governance and accreditation requirements applicable to their work. Each provider remains responsible for the elements it directly supplies.

Joining and eligibility

Memberships are for people aged 18 or over unless expressly agreed otherwise. A contract is formed when we accept your order and send confirmation. We may ask you to complete health information or speak with the team before testing. A membership is not suitable for emergencies or for anyone seeking diagnosis or replacement medical care.

Term and payment

Unless your order confirmation says otherwise, membership lasts for 12 months and the advertised monthly price is paid in 12 monthly instalments. The instalments spread the cost of the annual programme; they do not create a month-to-month cancellation right. Current advertised prices are Basics £39.99, Foundations £79.99, Optimise £119.00 and Advanced £199.00 per month.

You authorise the payment provider to collect instalments on the agreed dates. Tell us promptly if payment details change. If a payment fails, we may retry it, contact you and pause access while the account is overdue. We will act reasonably before suspending or ending a membership.

What is included

Your included testing, consultations, portal access and support are those shown in your order confirmation and the tier description at the time you join. Benefits are personal, cannot be transferred and must be used within the membership term. Tests or add-ons not listed are charged separately.

Advanced functional-testing credit is applied only to eligible tests agreed with the team, has no cash value, is non-transferable and expires when the membership ends unless your order confirmation says otherwise.

Appointments, testing and third parties

You must book appointments with reasonable notice and follow preparation, identification, collection and sample-return instructions. Laboratory turnaround times are estimates, not guarantees. Independent laboratories and collection providers are responsible for the technical services they supply and may have separate terms.

We may recommend a repeat or alternative test if a sample is unsuitable or a result needs confirmation. Extra charges may apply where recollection is needed because instructions were not followed, an appointment was missed or a mobile service was requested; we will explain charges before proceeding.

Your responsibilities

• Provide complete and accurate information, including medication, supplements, pregnancy and relevant diagnoses.
• Keep your GP or medical team informed and seek medical advice for symptoms or abnormal results.
• Do not change prescribed treatment based only on PER information.
• Attend or rearrange appointments within the stated notice period.
• Use the portal securely and treat staff and providers respectfully.

Changes and availability

We may make reasonable changes to practitioners, systems, laboratories, collection locations or the order of services where the overall membership remains materially equivalent. If a material adverse change is unavoidable, we will explain your options, which may include an alternative, credit or proportionate refund.

Cancellation, suspension and ending

Your cooling-off and refund rights are set out in the Cancellation and Refund Policy. After the cooling-off period, the 12-month commitment continues unless we agree an exceptional early exit or the law gives you another right.

We may suspend or end membership for serious misuse, abuse, safety concerns, persistent non-payment or material breach after reasonable notice where appropriate. You remain responsible for amounts properly due, subject to statutory rights.

Limits and legal rights

Health outcomes cannot be guaranteed. We are responsible for providing our services with reasonable care and skill. Nothing excludes liability that cannot legally be excluded, or affects your statutory rights. We are not liable for losses that were not reasonably foreseeable when the contract was made or for business losses where you purchase as a consumer.

Complaints and law

Please use our Complaints Policy so we can investigate concerns promptly. These terms are governed by the law of England and Wales, while consumers retain mandatory rights and access to their home courts where applicable.

Cooling-off period

If you buy online or by telephone as a consumer, you normally have 14 days from the day after the contract is made to cancel without giving a reason. To cancel, send a clear statement to info@theozoneclinic.co.uk before the period expires. You may use the model wording below, but do not have to.

Starting during cooling-off

If you ask us to begin services during the 14-day period and then cancel, we may charge a proportionate amount for services supplied before cancellation. Where the law permits a cancellation right to be lost after a service has been fully performed, or for digital content supplied immediately, this will apply only if we obtained the required express request, consent and acknowledgement.

A test kit being dispatched, an appointment taking place, a sample being collected or laboratory processing beginning may create costs that cannot be recovered, but your statutory rights remain unaffected.

After 14 days

PER memberships are 12-month programmes paid in 12 monthly instalments. After the cooling-off period, cancelling a direct debit does not end the contract and the remaining instalments remain due unless:

• we agree an early exit for exceptional circumstances;
• we materially breach the contract and do not put it right;
• we make a material adverse change and cannot provide a reasonable alternative; or
• you have another right under consumer law.

We will consider serious illness, bereavement, loss of capacity or a permanent move that makes core services impracticable. We may request reasonable evidence and may deduct services and non-recoverable costs already supplied.

Appointments and missed services

Please give the notice stated in your booking confirmation when changing an appointment. A late cancellation, missed appointment or failed collection caused by not following preparation instructions may be treated as used or may incur a reasonable rebooking or recollection charge. We will tell you the applicable charge before a new booking.

When refunds apply

We will provide a refund, repeat, correction or proportionate price reduction where required by law, including when a service is not provided with reasonable care and skill or cannot be supplied. We may offer a no-cost recollection where a sample failure is caused by the laboratory or collection process and not by your actions.

Subject to statutory rights, we do not normally refund completed consultations, portal services already used, dispatched or used kits, collected or processed samples, laboratory costs already incurred, expired benefits or credits already applied. Membership benefits have no cash or transfer value.

How refunds are paid

Approved refunds are normally made within 14 days of agreement, using the original payment method where possible. Bank processing times are outside our control. Any refund will clearly show deductions for services requested and supplied during a cooling-off period or other properly incurred costs.

How we may cancel

If we cancel a service, we will offer a reasonable alternative, reschedule, credit or refund for the affected undelivered part. We may end a membership for serious safety concerns, abuse, fraud, persistent non-payment or material breach, following reasonable notice where appropriate.

Not emergency care or a replacement for your medical team

The PER Method is a practitioner-led health programme delivered by The Ozone Clinic Ltd, a CQC-registered provider. It combines health assessment, blood testing, practitioner review, functional health education, nutrition and lifestyle support. It is not an emergency service and does not replace your GP, consultant or other medical team. PER insights should not be treated as a medical diagnosis or used to alter prescribed treatment without the clinician responsible for your care.

Use information in context

Health information is general unless a practitioner has discussed it with you personally. Even personalised discussion is based on the information available and is not a substitute for examination, diagnosis or clinical investigation by your medical team. Tell us about relevant diagnoses, pregnancy, allergies, medication and supplements.

Testing limitations

Blood and other tests provide a snapshot at a particular time. Results can be affected by preparation, timing, hydration, illness, medication, exercise, sample handling, laboratory methods and natural biological variation. A result inside a reference range does not guarantee health; a result outside it does not by itself establish disease.

Screening markers, risk scores, biological-age outputs and specialist biomarkers are not definitive diagnoses. False-positive, false-negative, incidental and uncertain findings can occur. Repeat or NHS/medical testing may be appropriate.

Recommendations and supplements

Lifestyle or supplement suggestions may not suit everyone and may interact with medicines or conditions. Do not start, stop or alter prescribed medication without the clinician responsible for it. Seek medical advice before material diet, exercise or supplement changes if you are pregnant, breastfeeding, under medical care or experiencing symptoms.

No guaranteed outcome

People respond differently and we cannot promise a particular symptom, biomarker, performance, weight, longevity or health outcome. Testimonials and examples describe individual experiences and are not guarantees.

CQC registration and clinical governance

The PER Method is delivered and managed by The Ozone Clinic Ltd. The Ozone Clinic Ltd is registered with the Care Quality Commission (provider ID 1-21254957195; registered location ID 1-23023381064) for Diagnostic and screening procedures and Treatment of disease, disorder or injury.

That registration covers the regulated activities The Ozone Clinic Ltd carries on. Some PER elements, such as general health education, nutrition, lifestyle guidance, portal access and administration, may not themselves be CQC-regulated activities, but they remain subject to the clinic’s governance, confidentiality, consent and complaints arrangements.

Approved blood-testing and collection partners are responsible for the services they directly provide. The partners used by PER are CQC registered for their regulated services, and laboratory analysis is carried out under the applicable laboratory quality and accreditation standards.

Your consent

Before testing, you should understand the purpose of the panel, the sample required, likely benefits, material risks, costs, alternatives and limitations. You may ask questions and may decline a test. By proceeding, you confirm that the information you provide is accurate and that you consent to the necessary collection, laboratory analysis, secure result transfer and review.

Some specialist tests, including genetic testing, may require a separate consent process.

Collection and preparation

Follow all fasting, timing, medication, hydration and kit instructions. Do not stop medication unless the prescribing clinician tells you to. Blood collection can cause temporary discomfort, bruising, bleeding, dizziness or fainting; infection or nerve injury is rare. Tell the collector about needle reactions, anticoagulants, bleeding conditions, pregnancy or relevant access difficulties.

Identity, providers and sample handling

You must provide correct identity details and check sample labels where asked. Collection may be arranged through The Ozone Clinic, Randox or another approved provider. The blood-testing providers used by PER are CQC registered for the regulated services they deliver, and samples are analysed by approved UK or specialist laboratories operating under the standards applicable to their work.

The Ozone Clinic Ltd remains responsible for the elements it directly carries on; partner providers remain responsible for their own collection or analysis services. A sample can occasionally be insufficient, haemolysed, delayed, lost, contaminated or unsuitable. This may require recollection and can delay results.

What results can and cannot show

• Results are a snapshot and can change over time.
• Reference ranges vary by laboratory, method, age, sex and context.
• Normal results cannot rule out every condition.
• Abnormal results do not alone confirm a diagnosis.
• Screening, tumour, hormone, immune and functional markers may produce uncertain, incidental, false-positive or false-negative findings.
• Results from different laboratories or methods may not be directly comparable.

Testing is not a substitute for symptoms being assessed by your GP or medical team.

Unexpected or urgent findings

Testing may reveal unexpected information. Where a result appears significantly abnormal or potentially urgent, we will use reasonable efforts to contact you and may advise prompt medical review. We are not an emergency-monitoring service, and you remain responsible for seeking help for symptoms and following up results. With your permission, information may be shared with your GP; without permission it may still be disclosed where law or vital-interest safeguards allow.

Timing and repeat testing

Turnaround times are estimates. Clinical confirmation or repeat testing may be necessary before action. If recollection is required because of a laboratory or collection failure not caused by you, we will normally arrange a repeat without a further core test charge. Additional collection or mobile fees may still depend on the circumstances and will be explained first.

Consent withdrawal and data

You can withdraw consent before collection or processing by contacting us. Once analysis has started, it may not be possible to stop the test, retrieve the sample or avoid costs. Results and consent records may need to be retained. See our Privacy Policy.

Your acknowledgement

Proceeding with a test means you acknowledge these limitations, agree to follow preparation and follow-up advice, and understand that PER provides education and support rather than diagnosis or emergency care. Consent is an ongoing conversation: contact the team if anything is unclear.

Our approach

We welcome feedback and take complaints seriously. Raising a concern will not disadvantage you or affect the respect and care you receive. We aim to respond fairly, confidentially and without avoidable delay, and to use learning to improve the service.

How to complain

Email info@theozoneclinic.co.uk, call 01962 217110, or write to The PER Method, The White House, Main Road, Littleton, Winchester, Hampshire SO22 6QS. Please include your name, contact details, what happened, relevant dates, the outcome you are seeking and any supporting information. Tell us if you need communication adjustments or someone is acting for you.

What happens next

1. We aim to acknowledge your complaint within three working days.
2. A suitable person will investigate, review relevant records and may contact you for more information.
3. We aim to provide a written response within 20 working days. If the issue is complex, we will explain the delay and give a revised timescale.
4. The response will summarise the findings, any apology or remedy, learning and next steps.

Review

If you remain dissatisfied, ask for an internal review within 20 working days of the response. Where possible, a senior person not directly involved in the original decision will review it and send a final response.

Other routes

The PER Method is delivered under The Ozone Clinic Ltd’s clinical governance and complaints arrangements. If your concern involves a partner’s collection or laboratory service, we will help identify the responsible provider and coordinate the complaint where appropriate.

For a concern about personal information, you may complain to the Information Commissioner’s Office. For consumer advice, you can contact Citizens Advice. You may also share concerns about a regulated activity with the Care Quality Commission, although the CQC does not normally resolve individual complaints.

Confidentiality and records

Complaint information is shared only with people who need it to investigate, respond or meet legal duties. We keep a record of complaints, responses, outcomes and improvement actions in line with our retention schedule.

Our commitment

We want people to be able to access PER information and services regardless of disability, technology or circumstance. We aim for the main website to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA and to meet our duties under the Equality Act 2010.

This is an aim, not a claim that every page or third-party service has passed a full independent audit.

What we are doing

• Using clear headings, readable contrast and responsive layouts.
• Providing keyboard-visible focus and reduced-motion support.
• Adding alternative text to meaningful images.
• Writing links and instructions in plain language.
• Reviewing forms, documents and new pages as the site develops.

Known limitations

Some older documents, embedded content, maps or third-party membership, payment and laboratory systems may not yet meet the same standard. Some health documents may have complex tables that are harder to navigate with assistive technology. We are working to identify and prioritise barriers before full launch.

Alternative formats and help

If you cannot access information or complete a task, email info@theozoneclinic.co.uk or call 01962 217110. Tell us the page or document, the problem and the format or adjustment that would help. We will provide a reasonable alternative where we can.

Reporting a problem

We welcome accessibility feedback. We aim to acknowledge reports within three working days and explain what we can do. If you are unhappy with our response, use our Complaints Policy.

Assessment and review

This statement was prepared on 15 September 2026 using a content and code review of the current Site. A fuller accessibility audit, including keyboard, screen-reader, zoom, contrast and mobile testing, should be completed before public launch. The statement will be reviewed after material site changes and at least annually.